Privacy Policy
Information we collect
We may collect personal data that you provide voluntarily when interacting with our website. This may include your name, company details, postal address, telephone number, email address and any information submitted through contact forms, quotation requests, newsletter sign ups or account registration. Where you correspond with us, we may retain records of that communication.
We may also automatically collect certain technical data when you use our website. This can include your IP address, browser type and version, device type, operating system, referral source, pages viewed, and the dates and times of access. This information is used to help ensure the website functions correctly, remains secure and continues to improve in performance and usability.
If you upload images to the website, you should avoid including embedded location data such as EXIF GPS information, as this may be accessible to other users or third parties.
We use cookies and similar technologies to operate and protect the website. Essential cookies, such as those required for login, security and session management, are set automatically. Non essential cookies, including analytics and performance tracking technologies, are only placed with your explicit consent.
How we use your data
We process personal data for the following purposes:
- To provide, operate and maintain our website and related services
- To respond to enquiries and provide quotations or information requested
- To manage accounts and ongoing customer relationships
- To monitor performance and improve website functionality
- To maintain security, prevent fraud and detect misuse
- To comply with legal and regulatory obligations
We do not sell, rent or trade your personal data to third parties.
Who we share your data with
Personal data may be shared with carefully selected third party service providers where necessary for the operation of our website and business activities. This may include hosting providers, IT support services, security providers, analytics platforms and professional advisers. All such providers process data under appropriate contractual arrangements and data processing agreements in accordance with UK data protection law. Luminix LED operates as a trading name of Fourpoint Solutions Ltd.
We may also disclose personal data where required to do so by law, regulation, court order or competent authority.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. Retention periods are determined based on the nature of the data and the purpose of processing.
Where you hold an account with us, you may review, update or request deletion of your personal data, subject to any legal obligations requiring continued retention.
Your rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data in certain circumstances
- Restrict or object to processing
- Request transfer of your data in a structured, commonly used format
To exercise any of these rights, please contact sales@luminixled.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been infringed.
Cookies and consent
Essential cookies are required for the website to function properly and are set automatically. Non essential cookies are only placed following your consent via our cookie management tool. You may withdraw or amend your consent at any time.
Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures are reviewed periodically to ensure ongoing effectiveness.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in legal requirements or operational practices. The most recent version will always be published on our website, and continued use of the site following updates constitutes acceptance of the revised policy.